FISHER UNITECH provides unbeatable technical support for the products we sell.
We've put together some guidelines that will ensure you obtain the best possible service in a timely manner. If you have a product maintenance contract through us, you are entitled to software updates, parts coverage and technical support.
SupportExpress is our complete customer care program, including toll-free telephone support plus web-based support and customer care. If you need help troubleshooting your software or hardware product, we encourage you to utilize SupportExpress for the most efficient response. SupportExpress Includes:
- Online case logging and tracking
- Toll-Free telephone support
- Online bill paying and transaction history
- Searchable knowledge base
- Viewable quotes, orders and return request capability
- Online catalog with secure shopping cart functionality
If your technical support case warrants, our "Virtual Advisor" capability enables our support engineers to view and take control of your desktop over the web. This feature also offers:
- An instant remote technical support session for users
- Easy data transfer of files between user and support staff via the internet
- Accurate system information and screen capture transferability
Annual Software Update Training
With each new major SOLIDWORKS software release, FISHER UNITECH hosts free SOLIDWORKS , Simulation, Enterprise PDM and 3DVIA Composer update training, covering the most important software enhancements you need to know. Update training is held throughout the Midwest, typically in October, and is also available via webcast for those who cannot attend a live event.
Subscription-Service Only Events
We offer quarterly Power Users Clinics, monthly Night Schools and monthly Support Hour webcasts, geared specifically to our subscription customers.
Access to the SOLIDWORKS Customer Care Portal
Gain full access to an expansive web-based repository of in-depth information and valuable resources. Submit Service Requests (SRs), Software Performance Reports (SPRs), and Enhancement Requests. Access the Knowledge Base, all technical content and join discussion forums to connect with other members of the SOLIDWORKS Community.
New Software Releases
Receive new versions of SOLIDWORKS software to further improve your performance and productivity.
Download service pack upgrades of the most current version of SOLIDWORKS software, with enhancements that address important issues reported by customers.
The CSWP (Certified SOLIDWORKS Professional) and CSWA (Certified SOLIDWORKS Associate) exams measure user proficiency – enabling managers to highlight areas that could require additional training. One free exam is available per subscription contract, up to a $400 value.
Do you need to renew your support? Please contact us at email@example.com