3D Printing Support

FISHER UNITECH is a full-line Stratasys reseller, selling and supporting the uPrint, Dimension and Fortus printers. We have several options when it comes to maintenance programs for your machine.

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uPrint Maintenance Services

  • Telephone support for diagnosing potential problems, including both hardware and software problem diagnosis and attempted resolution
  • All software releases and updates are available to be auto-downloaded during the contract coverage period, including backend system controller software. If internet access is not available, software CDs may be requested from the uPrint Customer Site
  • Free exchange of new or rebuilt replacement parts for Dimension hardware
  • Instructions/guidance for installation of replacement parts identified as customer replaceable units
  • On-site service calls as needed for diagnosis, repair and replacement of uPrint parts identified as Field Replaceable Units. On-site service calls include all parts, labor, travel and expenses for an authorized representative

 

Dimension Gold System Maintenance Services

  • Unlimited phone support between the hours of 8am-6pm ET
  • All Dimension software releases made available during the contract period, including backend system controller software
  • Free exchange of replacement parts for Dimension hardware
  • Onsite service calls for Dimension hardware repair as needed
  • 72 hour (M-F) response time
  • 20 hours of down-time recovery build services annually including overnight shipping. Includes free model build and soluble support removal.
  • 20 hours of anytime build services annually including overnight shipping. Includes free model build and soluble support removal.
  • 25% discounted additional capacity build service subsequent to the 20 hours anytime build service Dimension Silver System Maintenance Services
  • Unlimited phone support between the hours of 8am-6pm ET
  • All Dimension software releases made available during the contract period, including backend system controller software
  • Free exchange of replacement parts for Dimension hardware
  • Onsite service calls for Dimension hardware repair as needed
  • 72 hour (M-F) onsite response time

 

Fortus Premium Annual (12 month) Maintenance Contract

We offer a Premium contract for each of the Fortus models: 900mc, 400mc and 360mc. Each Premium contract includes the following, regardless of model:

  • Technical phone support
  • All service/repair parts including tips (excluding other consumables)
  • 48-hour onsite response (24 hours within regional office territories)
  • Unlimited emergency service visits
  • Preventive maintenance program
  • Software maintenance releases
  • Hardware updates (excluding upgrades)
  • Unlimited new user training at Stratasys location
  • Backup parts building
  • Up to two (2) Application Engineer visits

 

Fortus Comprehensive Annual (12 month) Maintenance Contract

We offer a Comprehensive contract for each of the Fortus models: 900mc, 400mc and 360mc. Each Comprehensive contract includes the following, regardless of model:

  • Technical phone support
  • All service/repair parts (excluding consumables)
  • Unlimited emergency service visits
  • Preventive maintenance program
  • Software maintenance releases
  • Hardware updates (excluding upgrades)
  • Unlimited new user training at a Stratasys location

 

Fortus Value-Added Annual (12 month) Maintenance Contract

We offer a Value-Added contract for each of the Fortus models: 900mc, 400mc and 360mc. Each Value-Added contract includes the following, regardless of model:

  • Technical phone support
  • All service/repair parts (excluding consumables)
  • One onsite service visit
  • Software maintenance releases
  • Hardware updates (excluding upgrades)

 

Fortus Tech-Line Support Annual (12 month) Maintenance Contract

We offer a Tech-Line Support contract for each of the Fortus models: 900mc, 400mc and 360mc. Each Tech-Line Support contract includes the following, regardless of model:

  • Technical phone support
  • Software maintenance releases