FISHER/UNITECH is a full-line Stratasys reseller, selling and supporting the uPrint, Dimension and Fortus printers. We have several options when it comes to maintenance programs for your machine.


uPrint Maintenance Services

• Telephone support for diagnosing potential problems, including both hardware and software problem diagnosis and attempted resolution
• All software releases and updates are available to be auto-downloaded during the contract coverage period, including backend system controller software. If internet access is not available, software CDs may be requested from the uPrint Customer Site
• Free exchange of new or rebuilt replacement parts for Dimension hardware
• Instructions/guidance for installation of replacement parts identified as customer replaceable units
• On-site service calls as needed for diagnosis, repair and replacement of uPrint parts identified as Field Replaceable Units. On-site service calls include all parts, labor, travel and expenses for an authorized representative

Dimension Gold System Maintenance Services

• Unlimited phone support between the hours of 8am-6pm ET
• All Dimension software releases made available during the contract period, including backend system controller software
• Free exchange of replacement parts for Dimension hardware
• Onsite service calls for Dimension hardware repair as needed
• 72 hour (M-F) response time
• 20 hours of down-time recovery build services annually including overnight shipping. Includes free model build and soluble support removal.
• 20 hours of anytime build services annually including overnight shipping. Includes free model build and soluble support removal.
• 25% discounted additional capacity build service subsequent to the 20 hours anytime build service Dimension Silver System Maintenance Services
• Unlimited phone support between the hours of 8am-6pm ET
• All Dimension software releases made available during the contract period, including backend system controller software
• Free exchange of replacement parts for Dimension hardware
• Onsite service calls for Dimension hardware repair as needed
• 72 hour (M-F) onsite response time

Fortus Premium Annual (12 month) Maintenance Contract
We offer a Premium contract for each of the Fortus models: 900mc, 400mc and 360mc.
Each Premium contract includes the following, regardless of model:

• Technical phone support
• All service/repair parts including tips (excluding other consumables)
• 48-hour onsite response (24 hours within regional office territories)
• Unlimited emergency service visits
• Preventive maintenance program
• Software maintenance releases
• Hardware updates (excluding upgrades)
• Unlimited new user training at Stratasys location
• Backup parts building
• Up to two (2) applications engineer visits

Fortus Comprehensive Annual (12 month) Maintenance Contract We offer a Comprehensive contract for each of the Fortus models: 900mc, 400mc and 360mc.
Each Comprehensive contract includes the following, regardless of model:

• Technical phone support
• All service/repair parts (excluding consumables)
• Unlimited emergency service visits
• Preventive maintenance program
• Software maintenance releases
• Hardware updates (excluding upgrades)
• Unlimited new user training at Stratasys location

Fortus Value-Added Annual (12 month) Maintenance Contract We offer a Value-Added contract for each of the Fortus models: 900mc, 400mc and 360mc.
Each Value-Added contract includes the following, regardless of model:

• Technical phone support
• All service/repair parts (excluding consumables)
• One onsite service visit
• Software maintenance releases
• Hardware updates (excluding upgrades)

Fortus Tech-Line Support Annual (12 month) Maintenance Contract We offer a Tech-Line Support contract for each of the Fortus models: 900mc, 400mc and 360mc.
Each Tech-Line Support contract includes the following, regardless of model:

• Technical phone support
• Software maintenance releases