Our major account support plan focuses on the following objectives:

• Identify and develop engineering and best practices
• Identify issues and manage resolutions
• Proactively improve customer knowledge of products supported by FISHER/UNITECH
• Proactively improve customers' product development processes

Major Accounts will receive all of the features and benefits of our Standard Support Plan, which includes the following:

• Access to our SupportExpress customer care portal
• Annual software update training
• Quarterly power users clinics
• Access to the SolidWorks customer care portal
• New software releases
• Software upgrades
• One (1) free CSWP/CSWA exam

Major Account Applications Engineer available for:

• Attending CAD committee meetings
• Tracking and advocating for open technical support cases
• Onsite mentoring for CAD users
• New version planning, including installation and user update training

• Assignment of Major Account Manager with quarterly checkups
• Annual CAD Health Check to assess infrastructure performance and suggest overall IT improvements to supported technologies
• Annual Process Improvement Report will summarize activities throughout the plan year by FISHER/UNITECH and customer CAD committee adjoined with improvement recommendations
• One named user is entitled to one FREE 3DU online training course per quarter

The consulting and training benefits outlined above are available only to FISHER/UNITECH Major Account clients. This higher level of service is our commitment to helping your firm implement true process change. We will be there every step of the way to ensure your expectations are met.