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Support


FISHER/UNITECH is an Authorized Support provider for all SolidWorks products, CAMWorks, DriveWorks, ARAS PLM products, Dimension 3D Printers and Stratasys Fortus equipment. Our bundled offering, SupportExpress, includes a toll-free hotline, online chat, remote desktop, knowledge base, and email support.

What You Get With SupportExpress

SupportExpress is FISHER/UNITECH's unique customer care program. If you have a current software or hardware maintenance contract with us, then you've got access to SupportExpress and all of the benefits that come along with it:

  • Toll Free Phone Support
  • Online Case Logging & Tracking
  • Virtual Advisor
  • SELive Chat for Technical Support
  • Knowledge Base
  • Access to Power Users Clinics, Support Hour Webcasts, Night Schools and Update Training Seminars
  • Access to the SolidWorks Customer Care Portal (for SolidWorks contracts only)
  • New Software Releases and Upgrades
  • One (1) Free Certified SolidWorks Associate (CSWA) exam ($99 value)

Search the SolidWorks Knowledge Base


“I am so impressed with the support I have received from FISHER/UNITECH. All my questions have been answered within a very short period of time, and all of the support technicians have been very knowledgeable with their answers. They are the best support team I have ever dealt with.”

Russ Cranston, Product Engineer, Craig Assembly

Contact Us by:

Telephone

800-816-8314
Monday - Friday,
8 am - 6 pm EST

Chat

Click here to launch an online chat session with one of our support agents.

Email

Send an email to our technical support department to open your case.

Online Case Creation

If you are already a SupportExpress registered user with a login and password, simply click the My Account or Log In links at the top of the page. You may access these links from any page within our website.

Click on "Contact Support" to open your technical support case online. From here you can Track Existing Cases or Create a new one

You will receive an email with your Customer Care Case Number. Follow the link in this email to check the status of your case at any time, 24 hours a day, 7 days a week. You may also check case status by logging in to SupportExpress online, and clicking on "See Support Cases."