FISHER/UNITECH appreciates your business! Our goal is to provide you with unbeatable technical support for the products we sell. We’ve put together some guidelines that will ensure you obtain the best possible service in a timely manner. If you have a product maintenance contract through us, you are entitled to software updates, parts coverage and technical support.

How To Get Technical Support

1. Open a Case Online
   If you are already a registered user of SupportExpress, access our support portal by clicking on the Log In tab at the top of the screen. Then click on “Contact Support” to open your case online. If you are not a registered user, send an email to: password@funtech.com to request a password.


2. Open a Case Via Phone
   Call 800-816-8314, M-F, 8 am – 6 pm ET, (7 am – 5 pm CT)
   If you contact us via phone, your call will be logged by our central help desk. When calling us for technical support, please have the following information ready:
   
   * Software Type, Version and Serial Number
   * Symptoms and Severity of Problem

How to Get a Password
Send an e-mail to: password@funtech.com requesting a password.

How to Track a Case
Once you’ve logged in to your account, click on the See Support Cases link under the Support heading. We also offer the following functionality once you are logged in to your account:

• Online bill paying and transaction history
• Searchable, browseable knowledge base
• Viewable quotes, orders and return request capability
• Online catalog with secure shopping cart functionality

Look What Our Customers Are Saying About Us!
(From an e-mail sent to SolidWorks CEO, John McEleney)

I just wanted to drop you a line to tell you how impressed I am with the support I have received from our reseller, FISHER/UNITECH. All my questions have been answered within a very short period of time, and all of the support techs have been very knowledgeable, and precise with their answers. This is the best support team that I have ever dealt with and they deserve a pat on the back. Thanks again.

Russ Cranston, Product Engineer
Craig Assembly